Shipping / Returns



PACKAGE SERVICE

Package service is only possible in small quantities (total up to 70 kilograms) divided into several packages and plants not larger than 150 cm.
Shipping to all countries of Europe. You will receive a tracking number through the email to follow your package.

For example, you can also have the package delivered to your supermarket in the vicinity via "Pakje Gemak" from PostNL. And this at one of the more than 2800 collection points in the Netherlands and 1500 collection points in Belgium. 

To follow your parcel download the Post NL app here.

Apple app store  Play Store Google

We ship the plants in special strong quality cardboard boxes with double wall.

NB.
If your order is heavier than 70 kg or plants larger than 150 cm then package shipment expires and only the "Retrieve" option will remain.


PICKUP 
You can pick up your order yourself. We make sure that these are neatly ready.
When completing your online order, you can specify your preference for "Retrieve" .
We will make an appointment with you so that you can pick up your order at our contact address in the town of Zeeland (Nbr.).
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REMUNERATION RIGHTS / DURATION

Plants and perishable goods
"You have the right to cancel your order up to 24 hours after receipt and to return your product.
You will then be credited the amount on the error form if the plants are received undamaged. If you use your right of withdrawal, the product will be returned to the vendor with all accessories and original condition and packaging within 24 hours after you received the parcel. To use this right, you can login here with your email address and create your returns in your account. We will then return the due amount within 7 days provided that the products have already been returned in good order. "

Plant nutrition
"You are entitled to cancel your order up to 7 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and can not be returned. If you use your right of cancellation, you will have 7 days to cancel your product after cancellation. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense.
If you use your right of withdrawal, the product will be returned to the vendor with all accessories and original condition and packaging. To use this right, you can login here with your email address and create your returns in your account. We will then return the due order amount within 7 days provided that the products have already been returned in good order. "

Electronics
"You are entitled to cancel your order up to 7 days after receipt without notice. After cancellation you have 7 days left to return your product. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. If you use your right of withdrawal, the product will be returned to the vendor with all accessories and original condition and packaging. To use this right, you can login here with your email address and create your returns in your account. We will then refund the due amount within 7 days after your return has been returned, provided that the product has already been returned in good order. "